Our criteria for a Training Manager was exacting. We were looking for someone with both an empathy for the Support Worker and an insight into the various aspects of working in this field, as well as someone able to clearly relate to the needs of the client and their circles of support. On top of that we were also looking for someone who could motivate and inspire, co-ordinate and manage! Rebecca provides us with all of this and much more. With over 18 years experience working with people with learning disabilities in a variety of different settings, she has worked her way across the whole of the sector up to and including NVQ4, before specializing in training. Because of this experience, she brings a clear understanding of Learning Disability support to all of her training programmes and in addition to the prescribed training qualifications, we also benefit from her skills as a Regional Makaton Tutor. This greatly enhances her ability to underline the core elements of our training programmes by enabling all our students to gain a clearer understanding of the common issue of communication with clients and the methods needed to develop the appropriate skills to overcome these challenges. Rebecca positively encourages all participants to engage in her courses with as much interaction as possible and firmly believes that regardless of age and background, learning can be both inspiring, interesting and informative, and still retain the ability to make you smile!

Paula has over thirty years experience working in the social care sector with both statutory and voluntary sector organisations, the last fifteen years at a senior level. Her knowledge of learning disabilites and mental health problems is vast and she is able to bring this to life through her personal experience of the changing world of care services and the drive to independent living. Paula is an engaging and charismatic speaker who believes in her subject with a passion.

Iain has been working in the Disability Sector for 11 years where he has gained a wealth of experience of Senior Management and Directorships of local and national organisations. He holds a strong self-belief in his own personal philosophy around disability and as well as developing and delivering specialist training courses for Care-Ability Training, he has utilised his time in management to establish his own Community Interest Company with the objective of empowering the disability agenda. His core ethos is to "provide the tools that will increase an organisation´s delivery of disabled customer service by removing physical barriers and assumptions". His unique perspective and very special stance in life makes for interesting and rewarding training sessions which enable delegates to learn by encouraging them to look at issues that often prevent consistent and sensitive customer service for disabled clients, taking them through a journey of self-discovery via exciting and lively evidence based debate.

With over 20 years experience working with people who have profound multiple learning difficulties and disabilities, Philippa has a Social Science degree and Applied Diploma in social studies. Her training background includes work as a project manager and tutor for North East Lincolnshire Education Services, with responsibility for 28 learning disability groups and adult enrichment programmes and "Towards Independence" programmes for Brockenhust College. Her experience of working with clients who present behaviours that challenge means she is perfectly suited to working alongside individuals support teams to identify the needs of the clients and the best practice for meeting those needs Her specialist course is entitled: Understanding individual behaviour and improving communication and social skills